The Challenges We Face in Medical Industry
Complex Terminal Environment and Compatibility Challenges
Terminals are from various batches with high heterogeneity; although business software is standardized, some legacy terminals are incompatible with the software, causing operational anomalies.
Newly purchased terminals are incompatible with existing business systems; in addition, the large variety of printers and multiple connection methods (USB, network, serial, etc.) complicate management.
Inefficient O&M and Insufficient Business Continuity
Medical applications are frequently updated, but terminals lack centralized management, requiring manual maintenance on each device—resulting in high operational costs and low efficiency.
Recovery time after system failures is excessively long, affecting staff productivity and potentially prolonging patient waiting times, thus degrading the patient experience.
High Data Security Requirements and Limited Support for New Services
Traditional terminals store data locally with loose port controls, and high‑risk incidents such as computer theft can easily lead to data leakage.
New services like telemedicine, online healthcare, and family doctor programs rely on data sharing and network transmission, yet the current terminal environment lacks adequate security protection and network behavior management to effectively support these services.
Solution Background
Core Technological Advantages
With a local physical computer connected to the internal network and a cloud virtual desktop connected to the external network, each healthcare staff member can use a single account to access the virtual external‑network desktop. This enables simultaneous use of both internal and external networks on one display, eliminating the need to switch between two computers, two keyboards, and two mice—thereby improving work efficiency and satisfaction.
No additional server hardware is required. A portion of resources can be allocated from existing virtualization resource pools such as VMware and ZStack to run cloud desktops.
The visualized management console allows monitoring of peripherals (e.g., shared printers, network printers, USB printers) connected to all terminals across the hospital. The availability status of each terminal's peripherals (online, offline, shared users online) is displayed in real time. Driver installation, configuration reuse, and default settings can be performed via Ctrl+C and Ctrl+V copy‑paste shortcuts. When a faulty printer is replaced with an identical model, the original printer driver and configuration parameters are automatically inherited without creating duplicates.
Healthcare staff need only remember their account and password to access their cloud desktop from any campus within the same hospital, or even from external locations via laptop, tablet, or smartphone—enabling timely diagnosis and treatment services.
To address the issue that 10th‑ and 11th‑generation Intel platforms do not support installation of Windows 7, the IDV architecture offers a solution that ensures seamless compatibility with HIS business systems. Moreover, new PCs (via IDV) and legacy PCs (via VOI) can be managed together using a unified template, allowing different architectures to be edited and deployed based on the same image template.
Includes screen watermarking, blind (invisible) watermarking, anti‑screenshot protection, desktop screen recording, USB storage device disabling to prevent data leakage, terminal access restrictions, network access management to prevent unauthorized external connections from internal network devices, and effective recording of operational activities with post‑event evidence collection through user log auditing.
Solution Value
Overall Cost Reduction by 60%
Innovative Office Model
O&M Efficiency Increased by 80%
Full Coverage of Medical Scenarios
Enhanced User Experience
Improved Work Efficiency
Increased Patient Satisfaction
Security and Compliance